1. Legal Notice and Identification
1.1 Site and Platform Publisher

Company Name: HOXBOOK SAS
Legal Form: Simplified joint-stock company (Société par actions simplifiée)
Share Capital: 1000 euros
Registered Office: 61 rue de Lyon 75012 Paris
RCS: Paris 849 409 313
Legal Representative: Quentin Martin, acting as President of HOXBOOK SAS

Contractual Contact Email: admin@hoxbook.com
Public Website: www.hoxbook.com

Application Platform: www.app.hoxbook.com


1.2 Site Host

Website Host:

  • Company Name: Framer B.V.

  • Address: Rozengracht 207B, 1016 LZ Amsterdam, Netherlands.

  • Host Contact: support@framer.com.


1.3 Application Platform Hosting

The primary hosting of the Hoxbook Application Platform, including the main database used for the Services, is provided by:

  • Provider: Supabase

  • Primary Infrastructure Location: Metropolitan France

Hoxbook may also use other technical providers for certain components (DNS, network security, content delivery, email and SMS delivery), in accordance with the Personal Data article of these TOS and the GDPR annex attached to the GTC.

2. Preamble

These Terms of Service (hereinafter "TOS") define the conditions and terms of access and use of:

  • the public website published by Hoxbook and accessible at https://www.hoxbook.com (hereinafter the "Site");

  • and the SaaS software platform Hoxbook, accessible in particular at https://www.app.hoxbook.com (hereinafter the "Platform"), allowing the use of the Services by Clients and their Authorized Users.

Hoxbook develops and markets a SaaS software solution designed for the operational and commercial management of accommodation establishments, including hotels, hotel residences, tourist residences, apartment hotels, guest houses and, more generally, any professional hospitality provider.

The services provided by Hoxbook via the Platform (hereinafter the "Services") are exclusively intended for professional clients acting for the purposes of their business activity, to the exclusion of any consumer or non-professional within the meaning of the Consumer Code.

These TOS:

  • govern the use of the Site by any internet user;

  • and govern the use of the Platform by Hoxbook’s professional Clients (hereinafter "Clients") and their authorized users (hereinafter "Users").

They do not replace:

  • Hoxbook's General Terms and Conditions of Sale (hereinafter the "GTC");

  • or any quotes, purchase orders, specific conditions, technical, financial, or GDPR annexes, or any other contractual document signed or accepted between Hoxbook and a Client, which govern the commercial, financial, and contractual conditions of the provision of the Services.

Financial conditions (prices, billing, adjustments), duration, renewal terms, termination, Client Data portability, as well as Hoxbook's liability caps and limitations are exclusively defined in the GTC and/or the specific conditions applicable to the Client.

In the event of a conflict between these TOS and any contractual document signed or accepted by the Client (GTC, specific conditions, annexes), the latter shall prevail over the TOS.


3. Definitions

For the purposes of these TOS, the following terms, whether used in the singular or plural, have the following meanings:

  • Client Administrator: the individual designated by the Client to manage access, permissions, configurations, and authorized Users on the Platform.

  • Client: any legal entity or individual entrepreneur acting exclusively for professional purposes and subscribing to the Services.

  • Account: the logical space created within the Platform for the Client or for an authorized User, allowing access to features within the limits of the assigned rights.

  • Client Data: any data, information, content, document, file, setting, message, log, trace, or record imported, entered, generated, transmitted, stored, or processed via the Platform on behalf of the Client.

  • Personal Data: any information relating to an identified or identifiable individual under the applicable regulations, including Regulation (EU) 2016/679 of April 27, 2016 ("GDPR") and the French Data Protection Act.

  • Platform: the SaaS software solution published and operated by Hoxbook, accessible remotely via the internet, allowing the Client to benefit from the Services, notably via the URL https://www.app.hoxbook.com.

  • Services: all services provided by Hoxbook to the Client under the applicable contract (GTC, specific conditions, quote, purchase order), including the provision of the Platform and related services.

  • Site: the public website operated by Hoxbook at https://www.hoxbook.com, presenting the Hoxbook Services and allowing contact with Hoxbook where applicable.

  • User: any individual authorized by the Client to access the Platform and/or navigate the Site, including the Client's staff members.

The Site and the Platform are collectively referred to as "Online Services" when the context so requires.

4. Acceptance of TOS and Scope of Application
4.1. Acceptance by Users

Access to the Site and use of the Platform imply full, complete, and unreserved acceptance of these TOS by the User.

When the User accesses the Platform on behalf of a Client, they represent and warrant that they:

  • are acting in a professional capacity;

  • are duly authorized by the Client to use the Platform;

  • have read these TOS and agree to comply with them.

As the Services offered by Hoxbook via the Platform are exclusively intended for professional clients, consumer protection laws do not apply to the contract concluded between Hoxbook and the Client.

The TOS govern:

  • use of the Site by any internet user;

  • and use of the Platform by Clients and their authorized Users, under the applicable contract (GTC, specific conditions, annexes).


4.2. Exclusively Professional Clientele

The Services offered by Hoxbook are exclusively intended for professional clients. Consequently, consumer protection laws do not apply to the contract concluded between Hoxbook and the Client.

4.3. Relationship with GTC and Other Contractual Documents

The TOS govern the rules of use of the Site and the Platform. Subscription terms, duration, renewal, termination, prices, billing, price adjustments, data portability, assignment, and limitation of liability are defined in the GTC and the specific conditions applicable to the Client.

In the event of a conflict between:

  • these TOS;

  • the GTC;

  • the specific conditions;

  • and/or contractual annexes,

the higher-ranking document as defined in the GTC shall prevail.

5. Access to the Site and the Platform
5.1. Access to the Site

Access to the Site does not require Account creation and is generally free of charge, subject to:

  • maintenance operations, updates, or technical upgrades;

  • temporary restrictions related to security;

  • sections of the Site reserved for authenticated Clients or Users.

5.2. Access to the Platform

Access to the Platform is restricted to Clients and Users authorized by them, within the limits of the access rights provided by the subscribed plan and the applicable contract.

The Client Administrator is responsible for creating and managing User Accounts within the Platform.

5.3. Technical Prerequisites

Access to the Site and the Platform requires the Client and Users to have:

  • an internet connection;

  • compatible computer equipment;

  • suitable software, browsers, and operating systems;

  • a sufficient technical configuration.

These prerequisites and the associated costs (subscription, hardware, software, etc.) remain the exclusive responsibility of the Client and/or the User.

6. Account Creation, Management, and Security

Hoxbook provides the Client, directly or via the Client Administrator, with the necessary access to use the Services. The Client remains solely responsible for:

  • creating, managing, modifying, and deleting User Accounts;

  • determining the profiles, rights, and permissions granted to each User;

  • regularly updating permissions in line with onboarding, offboarding, or changes in roles.

The Client and Users are responsible for the confidentiality of the usernames, passwords, keys, secrets, and authentication systems assigned to them. They agree to:

  • not share them with third parties;

  • take all reasonable measures to maintain their confidentiality;

  • promptly notify Hoxbook of any unauthorized access, loss, compromise, or suspected compromise of their credentials.

Any action performed through a User or Client Account is deemed to be performed under the responsibility of the Client, unless proven otherwise.

7. Platform License

Subject to payment of the price by the Client and compliance with the applicable contract, Hoxbook grants the Client, for the duration of the contract, a personal, non-exclusive, non-assignable, non-transferable, and non-sublicensable right to access and use the Platform solely for its internal professional needs, within the limits of the subscribed plan.

Users benefit from a right of access derived from the rights granted to the Client, strictly within the scope of their duties and the permissions assigned to them.

The Client and Users acknowledge that no intellectual property rights are transferred to them regarding the Platform, the Site, or any other element belonging to Hoxbook or its licensors by accessing or using the Services.

8. Usage Restrictions

The User and, more broadly, the Client agree not to, directly or indirectly:

  • copy, reproduce, represent, adapt, modify, or translate all or part of the Platform, except as permitted by mandatory law;

  • decompile, reverse engineer, disassemble, or attempt to access the source code, except in cases expressly authorized by law;

  • make the Platform available to unauthorized third parties;

  • rent, lease, resell, assign, share, pool, or exploit the Platform for the benefit of third parties without the express written consent of Hoxbook;

  • introduce any viruses, Trojan horses, malware, or code designed to interrupt, limit, disrupt, or alter the operation or security of the Site, Platform, or Services;

  • misuse the Site, Platform, or Services, or use them for illegal, fraudulent, deceptive purposes, or in violation of third-party rights;

  • compromise the integrity, availability, security, or confidentiality of the Site, Platform, Services, or the data processed therein.

Hoxbook may verify, by any reasonable means, compliance with the terms of use of the Platform.

9. General Description of Services

Depending on the plan subscribed to by the Client, the Services may include:

  • booking and stay management;

  • guest relationship management for the establishment;

  • internal operational management of the establishment;

  • guest communication features (including transactional email and/or SMS);

  • dashboards, exports, and management tools;

  • interfacing with third-party software, APIs, PMS, SMS tools, and email solutions;

  • hosting, maintenance, updates, security, and support.

The Platform is a standardized SaaS solution. Unless otherwise agreed in the specific conditions, Hoxbook is not required to provide any of the following:

  • custom development;

  • history recovery or complex migration;

  • bespoke configuration;

  • regulatory or industry-specific consulting;

  • managed IT services;

  • strategic or organizational consulting.

The detailed features of the Services, limitations, and specific options are defined in the contractual documents (GTC, specific conditions, quote, purchase order) agreed with the Client.

10. Obligations of the Client and Users

The Client and Users agree to use the Site, Platform, and Services:

  • in accordance with their intended purpose;

  • in compliance with these TOS;

  • in compliance with the applicable contract (GTC, specific conditions, annexes);

  • and in compliance with applicable laws and regulations, particularly regarding business law, personal data protection, intellectual property, and labor law.

The Client specifically agrees to:

  • provide accurate, truthful, complete, and up-to-date information;

  • have all necessary rights, titles, authorizations, and legal grounds for the Client Data they process via the Platform;

  • not use the Services for illegal, fraudulent, deceptive purposes, or in violation of third-party rights;

  • ensure the security of their equipment, networks, systems, software, credentials, and access;

  • cooperate in good faith with Hoxbook, especially in the event of an incident or investigation;

  • carry out, when relevant, their own exports and additional backups of Client Data;

  • appoint, where appropriate, a competent and available Client Administrator.

The Client remains solely responsible for:

  • the content, Client Data, and processing they perform via the Platform;

  • instructions given to Hoxbook;

  • the compliance of their use of the Platform with the regulations applicable to their business;

  • relationships with their own clients, users, suppliers, and partners.

The detailed terms of data recovery and return of Client Data at the end of the contract are defined in the GTC and/or the specific conditions applicable to the Client, particularly in the sections dedicated to data portability and return.

11. Client Data

The Client remains the owner of all rights to the Client Data.

The Client grants Hoxbook, for the duration of the applicable contract and solely for the performance of the Services, a non-exclusive right to host, reproduce, represent, technically adapt, process, and transmit the Client Data to the extent strictly necessary to run the Services.

The Client remains responsible for the relevance, accuracy, legality, and legal basis of the Client Data processed via the Platform, as well as the advisability of making their own additional backups.

The detailed terms of data recovery, return, and deletion of Client Data at the end of the contract are defined in the applicable GTC and GDPR annex.

12. Support, Maintenance, Updates, and Availability

Hoxbook provides remote user support (primarily via email) during business hours corresponding to Paris office hours, unless a more favorable specific commitment is provided in the specific conditions applicable to the Client.

Support covers the normal use of the Platform and reasonable assistance regarding the features offered. Unless otherwise agreed, support does not include:

  • assistance on the Client's hardware, software, or networks;

  • malfunctions resulting from misuse or incorrect configuration;

  • consequences of interventions by the Client or an unauthorized third party;

  • custom developments;

  • migration, data recovery, or advanced setup services outside the selected plan.

Hoxbook provides corrective, preventive, and evolutionary maintenance of the Platform as needed for its operation. Maintenance operations may result in temporary interruptions of the Services; whenever possible, they are scheduled at times that limit disruption to the Client.

Updates, bug fixes, security patches, technical adjustments, and feature improvements necessary for the proper functioning or security of the Platform may be deployed by Hoxbook without formal notice. Unless otherwise stipulated in the specific conditions applicable to the Client, no specific service level agreement (SLA) or minimum availability commitment is granted under these TOS.

13. External Dependencies and Third-Party Services

The Client acknowledges that access to the Site, Platform, and Services depends on:

  • telecommunication networks;

  • the Internet;

  • their own systems, hardware, and software;

  • and, where applicable, third-party services with which the Platform is integrated (PMS, SMS solutions, email delivery tools, etc.).

Hoxbook does not guarantee the complete absence of lag, latency, saturation, or interruption attributable to these external elements, nor the availability or performance of third-party services.

Hoxbook cannot be held liable for failures in equipment, networks, software, or third-party services not supplied by Hoxbook, nor for unavailability or disruption caused by a third-party provider, telecom operator, ISP, integrated service, or third-party API.

14. Intellectual Property

The Platform, Site, their general structure, architectures, software, interfaces, codes, databases, design guidelines, trademarks, logos, brand names, documentation, visual elements, texts, know-how, methods, and, more generally, all components of the Services are and remain the exclusive property of Hoxbook or its licensors.

These TOS do not transfer any intellectual property rights to the Client or Users.

Any unauthorized reproduction, representation, distribution, adaptation, translation, exploitation, or use of all or part of these elements is prohibited and may lead to legal action.

15. Customer References

Unless the Client objects in writing beforehand, Hoxbook may use the Client's corporate name, commercial name, and logo as a business reference on any media (presentations, website, sales collateral), in a proportionate manner and without disclosing confidential information.

16. Confidentiality

All information of any nature disclosed by one party to the other, or to which a party has access in connection with the use of the Platform or the performance of the applicable contract, is considered confidential, including: technical, commercial, financial, organizational, strategic, and contractual information, data, documentation, code, access, processes, know-how, and trade secrets.

Each party agrees to:

  • keep the other party's information strictly confidential;

  • use it only for the purposes of using or running the Services;

  • disclose it only to persons who need to know and who are bound by an appropriate obligation of confidentiality;

  • take all necessary measures to safeguard its confidentiality.

Information is not considered confidential if it:

  • has entered the public domain through no fault of the receiving party;

  • was legally known to the receiving party prior to its disclosure;

  • was legally received from a third party not bound by a confidentiality obligation;

  • must be disclosed pursuant to a law, regulation, court order, or request from a competent authority.

The confidentiality obligations provided in this article shall survive for a period of three (3) years from the termination of the applicable contract or the end of access to the Platform, without prejudice to any longer protection resulting from applicable legislation, particularly regarding trade secrets.

17. Personal Data
17.1 Roles and Scope

For Personal Data processing carried out via the Platform on behalf of the Client, the Client acts as the data controller and Hoxbook acts as the data processor within the meaning of the GDPR.

The Client alone determines the purposes and essential means of the processing they carry out via the Platform.

For Personal Data processing where Hoxbook is the data controller (such as managing the Site, contact requests, and B2B marketing), the information required by applicable regulations and data subjects' rights are detailed in a separate privacy policy accessible on the Site.

17.2 Categories of Personal Data Processed via the Platform

Depending on how the Client uses the Platform, the Personal Data likely to be processed includes:

  • identification and contact data of the establishment's guests;

  • data relating to stays and guest relationships;

  • data relating to the Client's employees, partners, suppliers, and service providers;

  • logs, technical journals, connection metadata, activity history, and security data;

  • content of transactional messages.

No credit card data is stored by Hoxbook as part of the Services described in the provided GTC.

17.3 Hosting and Technical Subprocessors

The main application data processed via the Hoxbook Platform, including data hosted in the application and the main database, is hosted by Supabase on infrastructure located in metropolitan France, in accordance with the main settings selected by Hoxbook.

Hoxbook may use subprocessors for limited purposes, including:

  • Supabase: main hosting and database;

  • Cloudflare: DNS services, network security, and content delivery (where applicable);

  • SendGrid: transactional email delivery;

  • Twilio: transactional SMS delivery.

Processing related to transactional emails and SMS is carried out via providers located in Ireland, within the European Union, in accordance with the settings selected by Hoxbook. No data transfers outside the European Economic Area are organized as part of the Services described in the GTC.

17.4 Minimization and Retention of Communication Data

Data transmitted to email and SMS delivery providers is strictly limited to what is necessary for delivery, security, and tracking of communications, including: email address and/or phone number, personalization details, message content, and technical metadata.

Unless there is a justified legal, evidentiary, or security requirement, this data is kept only for the duration strictly necessary for processing, and then deleted within a maximum of thirty (30) days.

17.5 Security

Hoxbook implements appropriate technical and organizational measures in line with industry standards, implementation costs, the nature, scope, context, and purposes of processing, as well as the risks to the data subjects.

These measures include, depending on the environment:

  • encryption of data in transit;

  • cryptographic protection of backups and, where appropriate, data at rest;

  • permissions management and access controls;

  • user and administrator authentication;

  • logging of access and relevant actions;

  • regular backups;

  • security controls or audits at reasonable intervals;

  • continuity, recovery, and resilience measures.

17.6 Data Breach, Assistance, and Data Disposition

In the event of a Personal Data breach affecting processing carried out on behalf of the Client, Hoxbook shall notify the Client without undue delay after becoming aware of it, to enable the Client to meet their own legal and regulatory obligations.

To a reasonable extent and, where applicable, for a fee if the assistance exceeds normal obligations, Hoxbook assists the Client in:

  • responding to requests from data subjects exercising their rights;

  • complying with security obligations;

  • documenting data breaches;

  • contributing, if necessary, to data protection impact assessments or prior consultations with regulatory authorities as required by law.

Upon expiration or termination of the applicable contract, Hoxbook shall return the Client Data to the Client in a standard format upon request within contractual timeframes, where technically feasible, and then delete it, except where legal retention obligations or strictly limited evidentiary needs apply. Unless otherwise agreed, the return or deletion will occur within a maximum of thirty (30) days from the effective date of the end of the contract.

The detailed conditions applicable to Personal Data processing carried out by Hoxbook on behalf of the Client are set out in the "GDPR Data Processing Agreement" annex of the GTC, which forms an integral part of the contract between Hoxbook and the Client.

18. Suspension or Restriction of Access

Hoxbook may suspend or restrict, without liability, all or part of the access to the Site, Platform, or Services in the following cases:

  • non-payment or failed payment under the contract concluded with the Client;

  • unauthorized, illegal, fraudulent use, or use compromising security;

  • threat to the integrity, confidentiality, or availability of the Platform, Site, or data;

  • request or order from a competent administrative or judicial authority;

  • urgent maintenance or technical necessity.

Except in cases of urgency or impossibility, Hoxbook will inform the Client within a reasonable timeframe. Suspension does not release the Client from paying due amounts or complying with their contractual obligations.

19. Liability

Each party is liable for the damaging consequences of faults, errors, breaches, or negligence attributable to them under common law, subject to the limitations provided in the applicable contract (GTC, specific conditions).

In no event shall Hoxbook be liable for any indirect or consequential damages suffered by the Client, a User, or any third party, such as: loss of revenue, loss of margin, loss of profit or anticipated savings, loss of customers, damage to image or reputation, loss of opportunity, business prejudice, or business interruption.

Hoxbook cannot be held liable for damages resulting from:

  • unauthorized, illegal, or improper use of the Services by the Client or its Users;

  • fault, negligence, deficiency, or omission by the Client or a User;

  • failure of equipment, networks, software, or third-party services not provided by Hoxbook;

  • unavailability or disruption caused by a third-party provider, telecom operator, ISP, integrated service, or third-party API;

  • an event of force majeure;

  • an administrative or judicial decision;

  • content, configuration, or processing determined by the Client.

Hoxbook implements reasonable security measures but does not guarantee the absolute absence of incidents, intrusions, corruption, loss, alteration, or unavailability of data, particularly when the source of the incident is outside its sphere of control.

Hoxbook's liability caps, exclusions, and detailed terms are defined in the GTC applicable to the Client, particularly in the article on liability and compensation caps.

Nothing in these TOS is intended to, or shall have the effect of, excluding or limiting liability that cannot be excluded or limited under applicable mandatory laws.

20. Force Majeure

Neither party shall be held liable for a failure resulting from a force majeure event within the meaning of Article 1218 of the French Civil Code.

The party invoking force majeure shall inform the other party without undue delay and use its best efforts to limit its effects.

If the impediment is temporary, performance of the obligation is suspended, unless the resulting delay justifies termination of the contract. If the impediment is permanent, the contract may be terminated by operation of law as provided by law.

21. Electronic Proof

The parties acknowledge the validity and probative value of:

  • electronically signed documents;

  • email exchanges and electronic notifications;

  • connection records, logs, and technical tracking;

  • any reproduction or digital media created, stored, or produced by Hoxbook under reasonable conditions of reliability.

These elements may be validly used as evidence between the parties in the same manner as a paper document, subject to applicable public policy provisions.

22. Amendments to the TOS

Hoxbook may modify these TOS for legitimate reasons, including legal, regulatory, technical, security, economic, or functional grounds.

The modified version will be brought to the attention of Users by any appropriate means, including publication on the Site and/or the Platform. Unless otherwise required by mandatory law, the modified TOS take effect on the date indicated upon publication or notification.

Any continued use of the Site, Platform, or Services after the effective date of the modified TOS constitutes acceptance of these new TOS by the User. Any termination rights granted to the Client in the event of contractual changes are those provided in the applicable GTC and specific conditions.

23. Notifications

Unless otherwise agreed, any notice given under these TOS or the applicable contract must be in writing and sent:

  • either by email to the contractual addresses of the parties;

  • or by post to their respective addresses.

Any notice relating to termination, default, major security incident, or dispute must be sent by a method that provides proof of receipt (for example, registered mail with return receipt or email with read receipt).

Article 24 – Intellectual Property
24.1. Ownership of Rights

The entirety of the Site https://hoxbook.com, the Platform https://app.hoxbook.com, and their components, including the general structure, texts, graphics, interfaces, logos, icons, images, photographs, visuals, videos, sounds, software, databases, as well as the HOXBOOK trademark and, more generally, all distinctive signs used by Hoxbook, are protected under applicable intellectual property laws and remain the exclusive property of Hoxbook or its licensors.

25.2. Authorized Uses

The User is only granted a right of access and use of the Site and Platform, strictly limited to their internal professional needs, in compliance with these TOS and, where applicable, the GTC and specific conditions.

25.3. Prohibited Uses

Unless prior written authorization is granted by Hoxbook, the User is expressly prohibited, directly or indirectly, from:

  • reproducing, representing, adapting, translating, modifying, broadcasting, distributing, publishing, or transmitting, in any manner and on any medium, all or part of the Site, Platform, or their components;

  • exploiting, commercially or otherwise, any protected elements, notably by making them available, renting, assigning, transferring, extracting, or reusing them;

  • infringing, in any manner, the intellectual property rights of Hoxbook or its licensors.

25.4. Sanctions


Any unauthorized or non-compliant use of all or part of the Site, Platform, or their content may incur the liability of its author and may constitute, in particular, an act of infringement and/or unfair competition, subject to civil and criminal prosecution, without prejudice to any other remedies available to Hoxbook.


26. Governing Law and Jurisdiction

These TOS are governed by French law.

Any dispute relating to the validity, interpretation, performance, non-performance, termination, or consequences of these TOS shall fall under the exclusive jurisdiction of the Commercial Court of Paris (Tribunal de commerce de Paris), including in cases of multiple defendants, third-party appeals, summary proceedings, or emergency actions, subject to applicable mandatory rules.

27. Final Provisions

Hoxbook's failure to enforce any provision of these TOS at any time shall not be construed as a waiver of its right to enforce it later.

If any provision of these TOS is declared null, void, illegal, unwritten, or unenforceable, in whole or in part, by a court or competent authority, the remaining provisions shall remain fully in force. The parties shall endeavor to replace the invalid clause with a valid provision that reflects as closely as possible the initial economic and legal intent.

Article headings are for reference only and do not affect the interpretation of the TOS.